Question 1

How do I create an account?

Accepted Answer

Creating an account is easy! Click 'Get Started' on the homepage, enter your email and create a password. You can also sign up with Google or GitHub. Students can also join via a class code from their teacher.

Question 2

Is lexilink free to use?

Accepted Answer

Yes! Our free plan includes 250 vocabulary items, 5 vocabulary sets, and basic spaced repetition. You can upgrade anytime for unlimited access and advanced features.

Question 3

What are the system requirements?

Accepted Answer

lexilink works in any modern web browser (Chrome, Firefox, Safari, Edge). You can install lexilink as a progressive web app (PWA) on your mobile device for an app-like experience. An internet connection is required, though offline mode is available for Pro users.

Question 4

How do I get started?

Accepted Answer

After creating your account, you can create your first vocabulary set, browse community templates, or join a class if you're a student. Our onboarding guide will walk you through the basics.

Question 5

Can I import my existing flashcards?

Accepted Answer

Yes! You can import vocabulary from CSV files, Quizlet exports, and other formats. We also support copying from spreadsheets directly.

Question 6

Can I use lexilink on multiple devices?

Accepted Answer

Absolutely! Your account syncs across all devices. Start studying on your computer and continue on your phone - your progress is always saved.

Question 7

What is spaced repetition?

Accepted Answer

Spaced repetition is a learning technique that schedules reviews at increasing intervals based on how well you know each item. If you remember something easily, you'll see it less often. If you struggle, you'll see it more. This optimizes your study time and dramatically improves long-term retention.

Question 8

What algorithm does lexilink use?

Accepted Answer

We use an enhanced version of the SM-2 (SuperMemo 2) algorithm. It tracks your performance on each item and calculates the optimal time for your next review. Our enhancements include better handling of difficult items and adaptive difficulty.

Question 9

How long should I study each day?

Accepted Answer

Consistency matters more than duration. We recommend 15-30 minutes daily. The algorithm ensures you're always reviewing the most important items, so even short sessions are highly effective.

Question 10

How does the review schedule work?

Accepted Answer

After you learn a new item, you'll review it the next day. If you remember it well, the interval increases (3 days, then a week, then two weeks, etc.). If you forget, it resets. This ensures efficient use of your study time.

Question 11

Can I reset my progress on a vocabulary set?

Accepted Answer

Yes, you can reset progress on any vocabulary set from the set settings. This will clear all spaced repetition data and let you start fresh.

Question 12

Can I customize the algorithm?

Accepted Answer

Pro users can adjust parameters like initial intervals and difficulty factors. However, the defaults are optimized based on research and work well for most learners.

Question 13

What subjects can I study?

Accepted Answer

Anything! We have built-in templates for languages (Spanish, French, German, etc.), medicine, law, history, and sciences. But you can create custom vocabulary sets for any topic - from programming concepts to art history.

Question 14

How do I create a vocabulary set?

Accepted Answer

Click 'Create' from your dashboard, give your set a name, and start adding items. Each item has a term and definition (plus optional notes, pronunciation, examples, and media). You can also import from CSV or other formats.

Question 15

Can I add images or audio?

Accepted Answer

Yes! Pro users can add images and audio to vocabulary items. This is especially useful for language learning (pronunciation) and visual subjects.

Question 16

Can I share my vocabulary sets?

Accepted Answer

Yes! You can make your sets public for the community, share them with specific classes, or keep them private. Teachers can share sets across all their classes.

Question 17

What are templates?

Accepted Answer

Templates are pre-built structures for different subjects. For example, a language template includes fields for word, translation, pronunciation, and example sentences. A medical template includes term, definition, category, and related terms.

Question 18

What study modes are available?

Accepted Answer

We offer flashcard review (with spaced repetition), multiple choice tests, fill-in-the-blank, and matching exercises. You can also create custom tests combining different question types.

Question 19

How do I create a class?

Accepted Answer

From your dashboard, click 'Create Class', give it a name, and you'll get a unique join code. Share this code with your students - they can join instantly without needing approval.

Question 20

Can I track student progress?

Accepted Answer

Yes! The teacher dashboard shows each student's study time, mastery level, and test scores. You can see who's keeping up and who might need extra help.

Question 21

How do I create tests?

Accepted Answer

Use our test builder to create assessments from any vocabulary set. Choose question types (multiple choice, fill-in-blank, matching), set time limits, and assign to your class. Tests are auto-graded.

Question 22

Is there a cost for schools?

Accepted Answer

Teachers can use the free plan with limited features. Our Team plan includes unlimited students, advanced analytics, and full test creation. Visit our pricing page for current rates, or contact us for school-wide pricing.

Question 23

Can parents see student progress?

Accepted Answer

Yes! Parents can create linked accounts to view their child's progress. They can see study time, mastery levels, and test scores - but can't modify anything.

Question 24

Does lexilink integrate with LMS platforms?

Accepted Answer

We offer LTI integration for Canvas, Blackboard, Moodle, and other LMS platforms. Enterprise customers also get API access for custom integrations.

Question 25

What plans are available?

Accepted Answer

We offer Free (250 items, basic features), Pro (unlimited items and advanced features), and Team (class management and multiple users). Visit our pricing page for current rates. Enterprise pricing is available for institutions.

Question 26

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely through Stripe.

Question 27

Can I cancel anytime?

Accepted Answer

Yes! You can cancel your subscription anytime from your account settings. You'll keep access until the end of your billing period. Your data remains accessible on the free plan.

Question 28

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied, contact support within 30 days for a full refund.

Question 29

Do you offer student discounts?

Accepted Answer

Yes! Students with a valid .edu email address get 50% off Pro plans. Contact support with proof of enrollment.

Question 30

What about school-wide pricing?

Accepted Answer

We offer significant discounts for school-wide deployments. Contact our sales team for a custom quote based on your student and teacher count.

Question 31

How do you protect my data?

Accepted Answer

We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 for data at rest. Our infrastructure is hosted on secure cloud providers with SOC 2 compliance.

Question 32

Are you GDPR compliant?

Accepted Answer

Yes! We're fully GDPR compliant. You can export or delete your data anytime. For EU users, data is processed in EU data centers.

Question 33

Is lexilink safe for children?

Accepted Answer

Yes! We're COPPA compliant. For users under 13, parental consent is required. We never show ads, and students can only interact with their teacher and classmates.

Question 34

Do you sell user data?

Accepted Answer

Never. We don't sell, rent, or share your personal data with third parties for marketing purposes. Your data is used only to provide the service.

Question 35

How do I delete my account?

Accepted Answer

You can delete your account from Settings > Account > Delete Account. This permanently removes all your data. Teachers should transfer class ownership first.

Question 36

Do you support two-factor authentication?

Accepted Answer

Two-factor authentication is on our roadmap and coming soon. We're building support for authenticator apps and hardware security keys to give you additional account protection.

Question 37

Can I study offline?

Accepted Answer

Pro users can download vocabulary sets for offline study. Your progress syncs automatically when you're back online.

Question 38

Can I export my data?

Accepted Answer

Yes! You can export your vocabulary sets to CSV, PDF, or our native format. You can also export your study statistics and progress data.

Question 39

Do you have an API?

Accepted Answer

Yes! Enterprise customers get API access for integrations. Our REST API allows you to manage users, content, and retrieve analytics programmatically.

Question 40

How often is data backed up?

Accepted Answer

We perform continuous backups with point-in-time recovery. Your data is replicated across multiple data centers for redundancy.

Question 41

What's your uptime guarantee?

Accepted Answer

We target 99.9% uptime. Enterprise customers get an SLA with credits for any downtime. Check our status page for real-time system status.

Question 42

Is lexilink accessible?

Accepted Answer

We're committed to WCAG 2.1 AA compliance. Our platform works with screen readers, supports keyboard navigation, and includes high-contrast modes.

Frequently Asked Questions

Getting Started

Spaced Repetition

Studying & Content

For Teachers

Billing & Plans

Privacy & Security

Technical

Still have questions?